Wimba+INSTALLATION+Errors

If you are constantly prompted during the wizard to allow the next page to display, then your firewall is blocking your web access. Alternatively, if the wizard does not skip to the next test automatically where it is supposed to (the first 3 steps) then your firewall is also blocking your access to the internet. Follow the steps below to proceed through the wizard. If you are not sure how to do this, disable your firewall for long enough to run the wizard. You will then identify whether your problem is due to your firewall //**Norton Internet Security:**//
 * Configuring your firewall to allow Wimba to operate**
 * 1) Open Norton Security
 * 2) Select "**Personal Firewall**" and click on Configure (located in the lower right-hand corner of the window)
 * 3) Click on the Program Tab
 * 4) In the list of Programs, locate HorizonMedia.exe. Under the Internet Access Column make sure they are set to "**Permit All**". If you only see hztc.exe, you will need to first allow it and then run the Wizard again. Then, you will have to allow HorizonMedia.exe
 * 5) Click OK

//**McAfee Security Center:**//
 * 1) Open the McAfee **Firewall** settings
 * 2) Click on Internet Applications from the categories section, on the left side.
 * 3) Select "Allow Full Access" for HorizonMedia.exe from the list of applications.

Wimba requires all pop-up blockers to be turned off for successful operation of the Live Classroom. You must turn off any pop up blockers in your web browser, any browser add-ons or toolbars such as the Google or MSN and any pop up blockers in your internet security software. Click on the folder name above for solutions. If you do not want to disable your pop-up blockers, you must allow pop-ups from the site [|http://192.160.71.199]. Visit the website for the particular pop-up blocker for instructions on allowing pop-ups from particular websites.
 * Step 1 of the Setup Wizard: Pop-Ups **

Wimba requires Java Virtual Machine version 1.4 or above. If you have Java 1.3 or below installed on your computer, you must remove these versions even if you already have version 1.4 or above installed. You need to go to Control Panel->Add Remove Programs and remove anything saying Java 1.3 or below. The Setup Wizard will supply steps to install Java 1.4 if it is not detected. This may take some time on slow connections. Alternatively you can download Java yourself. //Windows//: http://www.java.com/en/download/manual.jsp Windows online installation ~7.1Mb; Windows offline installation 16Mb - (which you must download then run to install) //Macintosh//: Java software can be directly downloaded from Apple, or  Run the software Update for your operating system: > > If you experience any problems use the following link to test whether you have a working JVM installation. http://www.java.com/en/download/help/testvm.jsp
 * Step 2 of the Setup Wizard: Java **
 * 1) Click on the Apple button at the top left
 * 2) Go to System Preferences
 * 3) Open Software Update
 * 4) Click on the Check Now button

No known errors encountered so far. Follow any steps supplied by the Setup Wizard.
 * Step 3 of the Setup Wizard: Text Chat **

When prompted with a grey popup mentioning signed applet, click always. If you do not see the signed applet, make sure the Microsoft Virtual Machine is not activated. In Internet Explorer, click on Tools> Internet Options> Advanced. Scroll down to Java (Sun). Make sure Use JRE is ticked. Under Microsoft VM, untick any boxes marked.
 * Step 4 of the Setup Wizard: Signed Applet **

Wimba 5 requires connection to the internet in order to function properly. If you received a pop up saying "door error" or words to that effect, then Windows is checking for a proxy through which to connect to the internet, even if one is not present. Click on the folder name above for solutions. If the Wimba client is grayed out, meaning that you cannot click on the talk button, the two common reasons for this is that the client is not fully downloaded and installed on the computer or a firewall or internet security suite is blocking horizonmedia.exe from connecting to the internet. Click on the folder name above for solutions. In both cases, check your LAN settings: In Internet Explorer, go to Tools> Internet Options> Connections tab> LAN Settings. If there is anything checked, try unchecking them (including "Autodetect proxy settings"). Re-run the wizard
 * Step 5 of the Setup Wizard: Horizon Media Audio**

If you cannot see the Quicktime movie at the end of the wizard and diagnostic tool, don't worry, CDU do not currently use the features that require Quicktime. If the wizard fails this step it may launch everytime you enter the classroom, so make sure you Click Yes.
 * Step 6 of the Setup Wizard: Quicktime Test **