Wimba+OPERATIONAL+Errors

The audio will only cut in and out if the connection is not optimised and also if your CPU/RAM is max'd out, i.e., if you have multiple applications open. You should close all unnecessary programs whilst using Wimba Live Classroom, e.g., Email, MS Word, Windows Media Player, iTunes etc. Streaming music, file downloads or bit torrent downloads, etc will have a severe impact on performance. The audio quality will also depend on the computers speed, so a faster computer is better. Restart your computer if it has not recently been restarted. Wireless internet connection is a known cause for poor audio quality given its fluctuating connectivity. Satellite connections have inherent delays and can cause poor reception. It could also depend on the particular ISP you are using for your broadband connection. Contact your ISP to determine whether you are being forced through a proxy/firewall resulting in a sub-optimal connection. Take note of these steps below: > Live Classroom uses Java applets for several of the features, most important of which is to connect to the Live Classroom server itself. In order for the computer to load up Java applets properly, the Java Virtual Machine (JVM) needs to be installed on the computer. Many computers have this pre-installed, however, there may be a problem with the installation and you may need to re-install the Java Virtual Machine. It is also possible that the Google Desktop Search Tool application is running on your computer and causing this problem. **Solution**: **Step 1**: If you have the **Google Desktop Search Tool** application installed on your computer, disable it and then log back into Live Classroom. 1. Close Internet Explorer. If the browser window is frozen, open the Task Manager and end the process 2. Right Click on the **Google Desktop Search Tool** in the system tray (locate at bottom-right of screen) 3. Click **Exit** After disabling the Google Desktop Search Tool, Live Classroom will connect without problems assuming all other necessary configurations have been made. If you do not have the Google Desktop Search Tool, or it is disabled and you are still stuck on the "One Moment Please. Loading..." message, you may not have Sun Java installed and need to install the Java Virtual Machine, or there may be a problem with the current installation and you may need to re-install the Java Virtual Machine. //Windows//: > //Macintosh//:
 * Audio Cutting In and Out - Poor Reception **
 * 1) Remove all fax machines, answering machines and cordless phones from the phone line.
 * 2) Remove any double adapters or splitters from the phone line.
 * 3) If the phone line is over 5m in length try and reduce the length of the line. (Most modems have a small cable with them, this is to improve connectivity).
 * 4) Remove any mobile phones from the area near your modem and PC. (When the mobile phone rings it creates line noise).
 * 5) Disable call waiting and clear the line of messages from message bank services.
 * 6) Make sure the phone line is not coiled, it should be straight to reduce interference.
 * Cannot log into Live Classroom - "One Moment Please. Loading..." message **
 * Step 2**:
 * 1) Visit the website, [|http://www.java.com], and click on the "**Java Software Download**" button.
 * 2) Follow the instructions to install the JVM
 * 1) Run the software Update for your operating system:
 * 2) Click on the **Apple** button at the top left
 * 3) Go to **System Preferences**
 * 4) Open **Software Update**
 * 5) Click on the **Check Now** button

If the Wimba Installation Wizard does not appear, this is could be one of a number of problems. You may have problems with you browser, your security settings or the actual internet connection. Follow the steps below referring to specific steps of the Wimba Setup Wizard. You can re-run the wizard by following the link at the bottom of the page (once the wizard is running) or by clicking on [|http://192.160.71.199] then the link to the right of the page.
 * Known Installation Problems **